Integria Healthcare Privacy Policy

1. Australian Privacy Principles

(a)           Integria Healthcare (Australia) Pty Ltd ACN 096 496 212 (“Integria” and “our”, “we” or “us”) is committed to protecting and maintaining the privacy of users of our websites and other means of communication, including email, telephone and social media.  We understand and appreciate that our users are concerned about their privacy and the confidentiality and security of any information that may be provided to us.

(b)           We are subject to the Commonwealth Privacy Act 1988 and accordingly will adhere to the Australian Privacy Principles (APPs) when collecting, using, disclosing, securing and providing access to personal information.  The APPs define personal information as information or an opinion relating to an individual which can be used to identify that individual.  We only collect personal information that is necessary for one or more of our legitimate functions or activities and we only keep it for as long as we may require it for our legitimate business purposes.

(c)           This Privacy Policy demonstrates our commitment to protecting your privacy by disclosing to you the ways in which we deal with your personal information, particularly in the online environment.  The contents of this Privacy Policy are subject to change and are not intended to create a contract between us and any user of our websites or person who provides us with personal information.  

2. Personal Information Collection

(a)           Our websites may invite you to register and provide information about yourself.

(b)           The extent and type of personal information we receive from you and hold depends on the information you provide to us through our contact mailboxes and/or through the registration processes to gain access to our websites and our services.

(c)           In order for us to provide you with access to particular websites we may require your name, address, contact details, occupation and information about your personal preferences and circumstances. We may also review your credit history for the purposes of providing you with a credit account. The type and amount of information necessary will vary depending on your circumstances.

(d)           We understand the importance of protecting children's privacy, especially in an online environment. Our sites are not intentionally designed for or directed at children under the age of 18 years. It is our policy never to knowingly collect or maintain information about anyone under the age of 18 without consent.

3. Use and Disclosure of Personal Information

(a)           We use the personal information which you provide to personalise your experience and to deliver the websites and services most suited to your needs.

(b)           We may use your personal information to respond to your requests, to provide you with information about our websites and our products and services, to provide you with a credit account to make purchases through our website, and to perform our services. For example, if you send us an e-mail message requesting information about us, we will use your e-mail address and other information you supply to respond to your request.

(c)           We may use your personal information to inform you about other products, services and special offers from time to time, however, we will give you an opportunity to decline to receive such communications.

(d)           The personal information you provide to us will be retained only for as long as necessary to fulfil the purposes for which the information was collected or as required by law.

(e)           We do not share personal information with third parties except as necessary to carry out our services or as required by law or other legal processes, and we never sell your personal information

(f)            We may store or back up data including your personal information using "cloud" service providers, which may result in data containing personal information being held on overseas servers. The nature of the internet is such that we are not able to determine with certainty the location of servers that may store that data. We will endeavour to only use reputable "cloud" service providers and to take reasonable steps to require such "cloud" service providers also act in compliance with the Australian Privacy Principles.

4. Data Quality and Access

(a)           We take reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete and up-to-date.

(b)           Our website provides you with an opportunity for you to view and update your information as and when required. You can also advise us of changes by e-mail or via our website.

5. Cookies

(a)           "Cookies" (small text files placed on your computer when you first visit our website) are used on some parts of our website. Most browsers now recognise when a cookie is offered and permit you to refuse or accept it. If you are not sure whether your browser has this capability, you should check with the software manufacturer, your company's technology help desk or your internet service provider.

(b)           Cookies are primarily used to enhance your online experience and are not used to track the navigational habits of identified visitors, unless we obtain your permission to do so. If you visit our website to read or download information much of the information we do collect is statistical only (for example the domain from which you access the Internet, the date and time you access our site, and the internet address of the website from which you linked directly to our site) and is not personally identifiable. We use this information about the number of visitors and their use of the site in aggregate form to make our site more useful and attractive to visitors.

6. Data Security

We have technological and operational security policies and procedures in place to protect your personal information from loss, misuse, alteration or unintentional destruction.

7. Disposal and Destruction of your Personal Information

If we no longer need to hold your personal information, we will take reasonable steps to destroy or permanently de-identify that information.

8. Further Information

We recognise our responsibility for protecting the online privacy of your personal information. If you have questions or comments about our administration of your personal information, please contact us via our Contact Us page. You may also use this page to communicate any concerns you may have regarding compliance with our Privacy Policy.

9. Changes to this Policy

From time to time, it may become necessary for us to review or amend this Privacy Policy and we reserve the right to do so.  Any changes will be made as and when required, and an updated version of our policy will be posted on our website.